If
receipt to request an exchange. The product must be returned to us in
the original and un-used condition and in it's original box and
packaging.

Please note that for courier
companies to accept liability for damage caused in transit we must
inform them of any damage within 24 hours of delivery. Therefore, you
Any claims made after this time but within 5 days will be subject to
our discretion and thereafter any such claims may be considered
unreasonable.

When your products are delivered please check that the order is
complete and not damaged. In the event that your order is visibly
damaged, do not accept the order and enter on the delivery note 'Damaged' along with a brief description of how or where the product is
damaged.

If you have accepted the products and subsequently discover that they
are faulty or parts are missing, you are entitled to a
refund or replacement . Where a replacement is not
possible e.g. because the product/parts no longer exist then a refund
will be offered. You have 7 working days from the date of receipt to
return your products to us for a full refund including where appropriate a
refund of your delivery charge. In this case do not use the products and
inform us as soon as possible following the date of receipt describing
the problem in as much detail as possible.

Cancellation of order - Due to change of mind
If
the products have not been dispatched we will cancel the order and
and we are unable to prevent the delivery you should refuse to sign for
the products and they will be returned to us and the cost of your order
refunded but not your delivery charge.

Up to 7 days following the day of delivery
Under
the distance selling regulations you have 7 days to cancel your order
starting the day after the date of delivery. You must cancel your order
in writing, by email or telephone. You will be responsible for the cost
of returning the products and you must take good care of the products whilst
they are in your possession. If you do not exercise reasonable care and
the products are damaged whilst in your possession or in transit we will
not be able to accept the products. When you return your products please return in an as new and sealable
condition complete with all packaging and accessories supplied.

If you are posting an item back to us we recommend that you obtain a
proof of posting certificate which is provided free of charge by the
Post Office.

Where unwanted products are returned to Ebinary Ltd after the expiry of
the 7-day return period but within a reasonable period of time Ebinary
invoice value of the Goods returned, with a minimum charge of 10 will
the costs of returning any unwanted products to Ebinary Ltd and provide
of delivery. Ebinary Ltd reserves the right to recover reasonable
non-defective products after the 7 day period at it's absolute discretion.